What is a Knowledge Base?

A knowledge base is a centralized repository that stores information, documents, and resources to help users find answers to questions, solve problems, or learn about specific topics. It typically includes articles, FAQs, tutorials, guides, and troubleshooting tips and is often used by businesses to support customer service and self-service options.

Knowledge bases are valuable for both customers and organizations. For example, a software company might provide a knowledge base to help users navigate product features, resolve issues, or troubleshoot common problems. By offering easy access to information, a knowledge base reduces the need for direct support, improving efficiency and user satisfaction.