How to write an about page for your online store

Why the about page is a conversion page, not a vanity page

The About page does not get the traffic of a homepage or a product page. It does not show up in keyword rankings the way a blog post does. This is why most store owners underinvest in it. They measure its importance by traffic and find the number modest, so they move on.

The traffic number is misleading. The buyers who visit the About page are not casual browsers. They are buyers with intent who hit a trust threshold they could not cross from product pages alone. They went looking for more. That is a specific, high-value cohort. Getting the About page right for that group is worth far more than optimizing a page they never visit.

The About page is also a signal to Google. A well-written About page that establishes your expertise, explains what you sell and why, and connects your brand to real people strengthens your E-E-A-T signals. Experience, Expertise, Authoritativeness, and Trustworthiness are quality factors that influence how your store performs in search. A blank or thin About page is a missed opportunity on two fronts at once.

What first-time visitors are actually looking for

When a first-time buyer lands on your About page, they have a specific set of concerns. They are not looking for a mission statement. They are not looking for a list of your company values. They want answers to a few very practical questions.

Is this a real brand run by a real person or team? Why does this brand exist, and does that reason make sense? Does this brand know what they are talking about when it comes to the products they sell? If something goes wrong, is there someone who will respond? Would I feel embarrassed telling a friend I bought from this store?

Your About page needs to answer all of these without making the buyer feel like they are reading a corporate brochure. The tone should feel like a conversation. The content should feel like a genuine answer, not a rehearsed pitch. For a full overview of which pages your store needs and what each one should do, see what pages does every online store need.

The five-part about page structure

The most effective About pages follow a narrative arc. Not because storytelling is trendy, but because narrative is how trust is built in any context. A sequence of facts does not create belief. A story does. This five-part structure works for brands of any size, from solo founders to small teams.

The origin

Start with where the brand began. Not the founding date and legal registration. The moment. What were you doing when you realized this needed to exist? Who were you at that point? What specifically happened that led to starting this brand? The more specific and honest this section is, the more a buyer connects with it. "We started this brand in 2021" tells a buyer nothing. "I spent three years working in restaurants and could not find a knife that held an edge through a full service. So I started looking into what actually makes a blade last" tells them everything they need to trust that you know your category.

The problem you solve

After the origin, name the problem. Not the problem for your brand, the problem for your customer. What situation were buyers in before your product existed? What were they tolerating, compromising on, or overpaying for? This is the moment your About page shifts from being about you to being about the buyer. Naming the problem well creates recognition. A buyer who has lived that problem feels immediately understood.

How you built the solution

Explain what you did about the problem. This is where you describe the product development, the sourcing decisions, the testing, or whatever process led to the thing you now sell. The detail here does the work that product pages cannot. A product page says what the product does. The About page says why this specific product, made this specific way, by this specific team, is the right answer to the problem you just described. The two sections read together form an argument for your brand that no competitor can copy exactly.

What you stand for

Values belong in an About page, but only if they are specific. "We are passionate about quality and customer satisfaction" is not a value. Every brand says that. A value is the decision you make when two things you care about conflict. "We use only certified materials even when the uncertified version would give us a higher margin" is a value. It tells a buyer what you prioritized when it was costly to do so. Specific values build trust. Generic ones erode it.

What you want them to do next

End with a call to action. This is not a hard sell. It is an invitation. "Explore our collection" or "See what we made" moves a buyer who is now warmed up back toward the product pages where a purchase can happen. Leaving the About page without a clear next step means the buyer has to navigate themselves, and some will not bother. A single, clear link or button keeps the momentum the page just built.

Writing for a solo founder brand

Solo founder stores face a specific version of the trust challenge. There is no team. There is no office. There is one person running the entire operation. The instinct is to write the About page as if the brand were larger than it is. That instinct is wrong.

Make yourself the face

A solo founder who puts their own face, name, and story on the About page builds more trust than one who hides behind impersonal brand language. Buyers know that small brands exist. What they want to know is that there is a real person accountable for their order. A photo, a first name, and a direct sentence about why you started this brand does more for conversion than any professionally written generic About page ever will.

Show your process

If you make the products yourself, show the process. If you source carefully, describe the criteria you use. If you test every batch, say so. Process transparency is one of the most powerful trust signals available to a small brand because it answers the question "why should I buy from you instead of a larger store?" in a way that larger stores cannot match. They cannot show the founder's hands on the product. You can.

Be honest about scale

Trying to sound larger than you are is a credibility risk. Buyers who sense it lose trust faster than buyers who are told the truth. Being a one-person brand is not a weakness to hide. Many buyers actively prefer it. They like knowing their order went to a real person, that their money supported a small brand, and that if they have a question there is one person who will actually answer it. Lean into that rather than away from it.

What to avoid on an about page

The About page fails in predictable ways. These are the patterns that appear on thousands of stores and communicate nothing useful to a buyer.

Vague mission statements

"We are dedicated to providing exceptional products that make a difference in your everyday life." This sentence could apply to every online store in existence. It says nothing about your brand specifically. A vague mission statement is the written equivalent of a stock photo. It fills space while communicating nothing. Replace it with a specific claim you can back up. "We make the only cold-pressed dog food in our region that uses zero preservatives" is specific, provable, and differentiating.

Generic superlatives

"Best in class," "industry-leading," "premium quality." These are phrases that buyers have learned to ignore because every brand uses them and most do not earn them. They signal that you are describing your brand rather than showing it. Show beats tell on an About page. A description of your sourcing process shows quality without claiming it.

Stock photos

Stock photos on an About page send a specific message: the brand does not want to show who is actually behind it. For a page that exists specifically to answer that question, the message is counterproductive. Use real photos. A photo of the founder, the workspace, the products being made, or the team if there is one. Imperfect real photos build more trust than polished stock imagery every time.

Supply chain and sourcing transparency

Where your products come from is a differentiator in categories where sourcing matters. Food, beauty, clothing, and supplements are the obvious ones, but the principle applies more broadly. Buyers who care about quality want to know that you have thought carefully about the supply chain behind your product.

Naming your suppliers, describing your sourcing criteria, or explaining the certifications you require creates a layer of transparency that most brands skip entirely. It is also nearly impossible for competitors to fake. If you have a supplier relationship that matters, make it visible. If you use specific ingredients, materials, or components that distinguish your product, say so explicitly and explain why you chose them. This information belongs on the About page and, where relevant, on individual product pages too.

SEO value of a well-written about page

A well-written About page strengthens your store's position in search in ways that are easy to underestimate. Google's quality guidelines place weight on signals that establish who is behind a site and whether they have genuine expertise in their subject. An About page that names the founder, describes their background in the category, links to relevant credentials or press mentions, and explains the brand's approach to quality addresses multiple E-E-A-T signals at once.

The About page is also where you can include the kind of brand narrative that does not fit naturally anywhere else on the site but adds context to every product you sell. It rounds out the brand story in a way that tells Google this is a real operation with real people, not a thin affiliate site or a templated dropshipping store.

Keeping your about page current

An About page is not a one-time task. Brands grow. Products change. Teams expand. The sourcing you described in year one may look different in year two. A static About page that describes a brand that no longer exists is a missed opportunity at best and a credibility problem at worst if the descriptions are now inaccurate.

Review your About page at least once a year. Add new milestones if they are meaningful to buyers. Update team photos if the team has changed. Revise any claims about product sourcing or process if those have evolved. An About page that grows with your brand is more credible than one that reads like a launch document years after the fact.

How WEMASY helps

WEMASY's e-commerce system includes page creation tools that let you build an About page alongside your product store without switching between separate tools. You can add photos, write your brand story, link to your products, and structure the page to match the narrative arc above. Everything lives under one subscription. See what is included on the pricing page.

Related reading: How to choose an ecommerce platform and What makes a good product page?.

Frequently asked questions