The site assistant is an AI chat on your own website. Visitors ask questions and the assistant answers from your published pages, products and FAQ. It can take contact details and pass them on to you as a lead, or hand a question to a person on your team. It never changes your website and never shares private data such as orders or customer details.
Before you start
- The site assistant is part of selected paid plans. If your plan does not include it, the page tells you so and you can upgrade from there. Compare plans on the pricing page.
- Answers are paid with the AI credits of your project. Each answer uses a few credits.
- The assistant answers from your published website. Publish your site first, and publish again after big changes.
Open the site assistant
- Click Settings in the top right menu.
- Open the Usage tab.
- Click Set up the site assistant.
Set it up
- Write a Greeting, or leave it empty for a standard greeting in the visitor's language.
- Choose a Tone: Friendly, Professional or Casual.
- Under What it may do, choose whether it may take contact details as a lead and hand questions to a person.
- Fill in Topics to avoid, for example medical advice.
- Fill in When a person answers, for example within one working day.
- Choose where the Bubble sits: Bottom right or Bottom left.
- Choose how long to Keep conversations.
- Switch on Show the chat on my website.
- Click Save.
The chat bubble then appears at the bottom of every page. It loads after the page, so it does not slow your website down.
Test it first
In the Test chat, ask what your visitors ask. In the test chat no leads or tickets are sent. Click Start over to begin a new test.
Control the credits
Under Monthly maximum for visitor chats, choose No maximum or set A maximum. WEMASY emails you at 80% and when the maximum is reached. A maximum of 0 pauses the AI. Without credits, or above the maximum, visitors get a contact form instead of AI answers. Click Top up credits to add credits.
Read the conversations
- Click View conversations, or Conversations in the menu.
- Filter on All, Leads or For a person.
- Open a conversation to read it.
- Mark an answer as Good answer or Wrong answer.
- For a wrong answer, type the right one and click Save the answer. The assistant uses it from now on.
Click Turn into a lead to save a visitor's question as a lead yourself. Leads arrive as form submissions in your project.
Tip: read the conversations of the first week and correct wrong answers. Missing answers often mean a page or FAQ on your site needs more detail.
Related: Publishing your website and Project settings.
Frequently asked questions
Can visitors get private data from the assistant?
No. The assistant only reads your published website. It cannot read orders, customers, form submissions or unpublished pages, and it refuses questions that try to get them.
What happens when my credits run out?
Visitors get a contact form instead of AI answers, so you still receive their questions. Top up credits or raise your monthly maximum to switch the AI back on.