The Bookings screen shows every booking your customers made on the website and every booking you added yourself. From here you add walk-ins and phone bookings, move bookings, cancel them and record payments.
Open your bookings
- Open Reservations & Bookings from the product switcher.
- Click Bookings in the top menu.
- Choose a view: List, Timeline, Tables or Calendar.
Use the search field to find a booking by guest, email, confirmation or phone. The Tables view is a planner for restaurants with a Grid and a Floor plan. Click Edit layout to drag the tables to where they stand in the room.
Add a booking for a walk-in or phone call
- Click Add booking.
- Pick the service.
- Pick the resource.
- Pick a date and a free time slot.
- Enter the guest's details.
- Turn on Already paid if the guest paid on the spot.
- Save the booking.
Turn on Override hours and closed dates to book outside the normal hours. Capacity is still checked. Use Repeat for a series, such as a weekly training: choose Every week, Every 2 weeks or Every 4 weeks and the number of visits. A date that is taken is skipped. The free time slots follow the same rules as the website, set on the resource. See Create a resource and set availability.
Move a booking
In the timeline or table planner, drag the booking to the new time or resource and click Move. Tick Mail the new time to to send the guest an email with the new time.
Cancel a booking
- Open the booking.
- Click Cancel booking.
- Click Cancel and mail to inform the guest, or Cancel, no mail.
Statuses
A booking can be Confirmed, Waiting for payment, Pending, Cancelled, Completed, On waitlist or No-show. A booking is confirmed when its order is paid. On the day itself you use Check in, No-show, Completed and Back to booked. See Check-in and attendance.
Payments and refunds
Click Mark as paid when a guest pays by bank transfer or at the venue. WEMASY does not send money back for you. To refund, send the money back first in your Mollie or Stripe dashboard, by bank or in cash. Then open the booking and click Record refund so the customer sees it. Use Decline refund when no refund is given.
Frequently asked questions
Is there a button to confirm a booking?
No. A booking is confirmed when its order is paid. For bank transfer or payment at the venue, click Mark as paid when the money is in.
Does Record refund pay the customer back?
No. It only records the refund. Send the money back yourself in Mollie, Stripe, by bank or in cash first, then record it.