Moderate and reply to reviews

All your reviews come together in the Your reviews list on the Reviews Overview screen. There you reply in public, check reviews that wait for you and report reviews that break the rules. You can reply to a review, but you can never change what the customer wrote.

Filter your reviews

Use the filters above the list:

• All: every review.
• To check: reviews that wait for your check.
• 1 or 2 stars: low ratings you may want to reply to.
• Reported: reviews you reported to WEMASY.

Each review shows a badge such as Verified customer, Not verified, Waiting for your check, Not shown or Reported to WEMASY, and where it came from: after a booking or after an order.

Reply to a review

1. Open the product switcher and select Reviews.
2. Find the review in Your reviews.
3. Click Reply.
4. Write your text in Your reply (public). Thank the customer, or say what you did about the problem.
5. Click Post reply.

Your reply is shown under the review, so keep it friendly. A reply can be up to 1500 characters. Use Change reply or Remove reply to edit it later. You can also ask the AI box on Overview to write a friendly reply. It only makes a draft, and you decide what to post.

Why you cannot hide a verified review

Reviews marked Verified customer come from a real booking or order and are published at once, whatever the rating. A review is never hidden because of its rating. That is the law (EU Omnibus directive), and it keeps your reviews believable.

Report a review

If a review breaks the rules, report it to WEMASY.

1. Click Report on the review.
2. Pick a Reason: Fake or not a customer, Insulting or hateful, Personal data of someone, Spam or advertising or Something else.
3. Add a Note (optional).
4. Click Send.

A reported review stays visible while WEMASY checks it.

Check reviews that are not verified

A review that did not come through a request link is Not verified and waits for you. For these reviews only, you decide:

1. Click To check.
2. Read the review.
3. Click Show on my website to publish it, or Do not show to keep it off.
4. If you chose Do not show, pick a reason, such as Spam or advertising, Not a real customer experience, Written twice or Not about my business, and click Send.

These reviews come from the review form on your website, which you switch on with Accept reviews from my website in Settings. See Your public review page.

Tip: Reply to low ratings within a day. Visitors read your reply as much as the review. See Your public review page and Ask customers for reviews.

Frequently asked questions