WEMASY Reviews can email every customer after a booking or an order and ask for a review. The email goes out in your mail style and from your sender address, in the language of your shop. You decide when customers are asked and how long WEMASY waits.
Switch on review requests
- Open the product switcher and select Reviews.
- Click Settings in the menu.
- Switch on Ask my customers for a review.
- Under When to ask, tick one or more moments: After a booking is over, After an order is paid or After an order is delivered (completed).
- Under Wait before asking, choose Right away, 2 hours, 1 day, 3 days or 1 week.
- Click Save settings.
From then on the screen shows since which date you ask customers. Bookings and orders from before that date are never asked.
Who gets an email
- One email per booking or order. There are no reminders.
- A customer is not asked again within 30 days.
- Only bookings and orders from the last 30 days are asked.
- A booking or order that is cancelled or refunded before the email goes out gets no email.
- An order with bookings is asked through its bookings.
"After an order is delivered (completed)" means the order has the status completed in your Webshop. You see the emails that are planned and sent in the Requests section on Overview.
What the customer sees
The email has a Write a review button. It opens a review page where the customer picks 1 to 5 stars, can add a text and clicks Send my review. The review is published at once, whatever the rating, and is marked Verified customer. On your pages the customer is shown with first name and initial.
The link works for 60 days. When the customer opens the link again, they see their review and can click Remove my review.
Let customers share on Google
After their review, customers can be offered to share it on Google too, with a button to copy their text.
- Open Settings.
- Paste your Google review link or your Place ID under Google reviews. You find the link in your Google Business Profile, under "Ask for reviews".
- Under Who is offered "also share on Google", choose Customers who gave 4 or 5 stars or Every customer, after their review.
- Click Save settings.
Google's own review policy asks businesses not to invite only happy customers. Every customer, after their review follows it.
Tip: After a few days, check Answered in 30 days and reply to the first reviews. See Moderate and reply to reviews and Getting started with Reviews.
Frequently asked questions
Why did a customer not get a request?
The customer may have been asked in the last 30 days, the booking or order may be older than the date you switched requests on, or it was cancelled or refunded before the email went out.
Can I send a reminder?
No. WEMASY sends one email per booking or order, without reminders, because the email is about a purchase the customer made.
Can I change the email text?
The email uses your sender address and mail style. Its text is fixed and explains why the customer gets it and how the review is shown.