System status

WEMASY monitors its services around the clock to ensure everything runs smoothly. The system status feature lets you check whether WEMASY services are operating normally.

What Is System Status?

System status refers to the current operational state of WEMASY services. It tells you whether the platform is running as expected or if there are any disruptions. This includes services such as website hosting, form processing, and dashboard access.

Why System Status Matters

If you experience unexpected behavior in your WEMASY account, checking the system status can help you determine whether the issue is on your end or on the WEMASY side. This saves you time when troubleshooting problems.

How to Check System Status

WEMASY provides status information so you can verify that all services are running normally. You can check the current status of the platform at any time to see if there are known issues or ongoing maintenance.

Tip: If something on your website or dashboard is not working as expected, check the system status first before reaching out to support.

Understanding Status Indicators

When checking the system status, you may see the following states:

• Operational — All services are running normally. No action is needed.
• Degraded performance — Some services may be slower than usual. WEMASY is aware and working on it.
• Partial outage — One or more services are temporarily unavailable. WEMASY is actively resolving the issue.
• Major outage — A significant disruption is affecting multiple services. WEMASY is prioritizing a fix.

What to Do If a Service Is Down

If the system status shows a disruption, here is what you can do:

1. Check the status information for updates on the issue and estimated resolution time.
2. Wait for WEMASY to resolve the issue. Most disruptions are resolved quickly.
3. If the issue persists or you need immediate help, contact WEMASY support. You can open a support ticket using the floating WEMASY button in the bottom right corner of your dashboard.

Note: Scheduled maintenance may occasionally cause brief interruptions. WEMASY will notify you in advance whenever possible.