If WEMASY is not right for you, you can ask for your money back from Billing & Invoices. Depending on when you paid and what you bought, the refund is processed right away or reviewed by our team. This article explains the three ways a refund works and how to follow its status.
The money-back window
The window counts from the first paid invoice of a subscription:
- Monthly subscriptions: 14 days.
- Yearly subscriptions: 30 days.
Request a refund
- Click your avatar or initials in the top right corner of the dashboard.
- Select Billing & Invoices.
- Click the Subscriptions tab.
- Find the subscription and click the refund action in the Actions column.
- Pick a Reason.
- Optional: add a note under Anything else you want to tell us?
- Click the button at the bottom of the popup.
Which refund you get
- Get a refund: within the money-back window and without a registered domain. Click Process refund. The refund is processed right away. The money usually arrives in your bank account within 5 to 10 business days.
- Request a refund: the subscription includes a registered domain. Domain registry fees cannot be refunded, but the rest of your subscription can. Click Send request. Our team reviews it and replies within 24 hours.
- Questions about your payment?: the money-back window has passed. Tell us what is going on and click Send request. We look at your situation and reply within 1 business day.
A request that needs review opens a support ticket, so you can follow the conversation there. See Support tickets.
After a refund
When a refund is processed, the subscription is cancelled as well, so you are not charged again. The paid products of that subscription stop. If you change your mind later, choose a plan again. See Upgrading your plan.
Follow the status
The Refunds tab lists every refund request with the amount, the reason and the status. Click View ticket to open the support ticket for a request. The status can be:
- Refund requested or Refund under review: our team is looking at it.
- Refund approved or Refund on its way: the money is being sent back.
- Refunded: done.
- Refund taking longer than usual: we are on it. Bank refunds can take more time.
- Refund denied: open the ticket to read why.
Cancel a refund request
While a request is still requested or under review, you can withdraw it from the Actions column. Confirm with Yes, cancel my refund request. You can send a new request later if needed.
To stop a subscription without a refund, see Cancelling or downgrading.
Frequently asked questions
Why can the domain part not be refunded?
The registry charges for a domain as soon as it is registered. That fee cannot be returned, but the rest of your subscription can.
Where does the money go?
Back to the payment method you paid with. It usually takes 5 to 10 business days to show in your bank account.