Website mail is the email your website sends for you, such as form notifications, webshop order emails and booking confirmations. To keep mail from every WEMASY site deliverable, each project can send a set number of website mails a day. Mail above that number is held, never lost. This article explains how to see held mail, send it later, and ask for a higher limit.
Where to find held mail
- Open the project.
- Open the project settings.
- Click the Usage tab.
- Scroll to Held website mail.
The line Website mail today shows how many website mails the project sent today and the daily limit. When nothing is waiting, the block says No mail held.
Why mail is held
Each held email shows a reason:
- Over today's limit: the project reached its daily number of website mails.
- Held while paused: website mail for the project is paused.
- Held while our mail provider is down; it goes out when it is back: a temporary problem on our side.
- Form confirmation reasons: too many form confirmations from one visitor, to one address, or in one hour. This protects your site against spam.
Send or delete held mail
- Click Send later next to one email to send it when there is room again. It then shows that it goes out when there is room today.
- Click Send all later to do this for every held email.
- Click Delete next to one email, or Delete all, to remove held mail you do not want to send.
Ask for a higher daily limit
If you expect more mail, for example during a sale or an event, ask for a higher limit.
- Click Ask for a higher limit in the Held website mail block.
- Enter the number under Website mails a day.
- Explain under Why do you need more? (at least 10 characters).
- Click Send request.
The block then shows that we are checking your request. When it is approved, it shows your new daily limit. You can change a pending request with Change your request.
When website mail is paused
If website mail for your project is paused, the block shows a message with the reason. New website mail is held and newsletter campaigns wait. Our support team will contact you. Your own account emails, such as login emails and invoices, keep working.
Other counters, such as form submissions and emails sent, are explained in Account limits. To choose where form notifications go, see Default email for form submissions.
Frequently asked questions
Is held mail lost?
No. Held mail stays in the list until you send it later or delete it.
Do form submissions still arrive when mail is held?
Yes. The submission is saved in your project. Only the email about it waits in the held list.