POST /services/platforms/v1/support/tickets/store Auth

Create Support Ticket

Rate limit: 10 requests per user per 5 minutes.

Request Body Required

Field	Type	Required	Example
`channel_slug`	string max: 50	Yes	`feedback`
`subject`	string max: 255	Yes	`Cannot connect my Google Ads account`
`message`	string max: 5000	Yes	`I have been trying to connect my Google Ads account but keep getting an error.`
`priority`	string\|null low, normal, high, urgent	No	`normal`
`rating`	integer\|null min: 1 max: 5	No	`5`
`type`	string\|null suggestion, bug, other	No	`bug`
`tool_key`	string\|null max: 100	No	`ads_protection`
`page`	string\|null max: 500	No	`https://example.com/wm/ads-protection/dashboard`
`user_agent`	string\|null max: 1000	No	`Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36`

Responses

500

200

403

404

429

422

401

Internal server error

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string
`data`	mixed[]

Successful response

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string
`data`	object
`data.id`	integer
`data.ticket_number`	string\|null
`data.channel_id`	integer
`data.project_id`	integer\|null
`data.user_id`	integer\|null
`data.assigned_to`	integer\|null
`data.subject`	string
`data.message`	string
`data.status`	string
`data.priority`	string
`data.rating`	integer\|null
`data.type`	string\|null
`data.tool_key`	string\|null
`data.page`	string\|null
`data.ip_address`	string\|null
`data.user_agent`	string\|null
`data.metadata`	array\|null
`data.migrated_from_id`	integer\|null
`data.created_at`	string\|null (date-time)
`data.updated_at`	string\|null (date-time)

Forbidden — insufficient permissions

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string
`data`	mixed[]

Resource not found

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string
`data`	mixed[]

Too Many Requests — rate limit exceeded

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`message`	string

Validation error

Field	Type	Description
`message`	string	Errors overview.
`errors`	object	A detailed description of each field that failed validation.

Unauthenticated — missing or invalid Bearer token

Headers

Header	Type	Description	Example
`X-RateLimit-Limit`	integer	Maximum number of requests allowed per minute	`60`
`X-RateLimit-Remaining`	integer	Number of requests remaining in the current window	`57`

Field	Type	Description
`error`	boolean
`message`	string

Base URL

https://api.wemasy.nl/api

Authentication

Request Sample

cURL

PHP

Python

curl -X POST "https://api.wemasy.nl/api/services/platforms/v1/support/tickets/store" \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{
    "channel_slug": "feedback",
    "subject": "Cannot connect my Google Ads account",
    "message": "I have been trying to connect my Google Ads account but keep getting an error.",
    "priority": "normal",
    "rating": 5,
    "type": "bug",
    "tool_key": "ads_protection",
    "page": "https://example.com/wm/ads-protection/dashboard",
    "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36"
}'

fetch('https://api.wemasy.nl/api/services/platforms/v1/support/tickets/store', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_TOKEN',
    'Accept': 'application/json',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    "channel_slug": "feedback",
    "subject": "Cannot connect my Google Ads account",
    "message": "I have been trying to connect my Google Ads account but keep getting an error.",
    "priority": "normal",
    "rating": 5,
    "type": "bug",
    "tool_key": "ads_protection",
    "page": "https://example.com/wm/ads-protection/dashboard",
    "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36"
})})
.then(r => r.json())
.then(data => console.log(data));

$response = Http::withToken('YOUR_API_TOKEN')
    ->accept('application/json')
    ->post('https://api.wemasy.nl/api/services/platforms/v1/support/tickets/store', {
    "channel_slug": "feedback",
    "subject": "Cannot connect my Google Ads account",
    "message": "I have been trying to connect my Google Ads account but keep getting an error.",
    "priority": "normal",
    "rating": 5,
    "type": "bug",
    "tool_key": "ads_protection",
    "page": "https://example.com/wm/ads-protection/dashboard",
    "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36"
});
$data = $response->json();

import requests

headers = {
    "Authorization": "Bearer YOUR_API_TOKEN",
    "Accept": "application/json"
}
data = {
    "channel_slug": "feedback",
    "subject": "Cannot connect my Google Ads account",
    "message": "I have been trying to connect my Google Ads account but keep getting an error.",
    "priority": "normal",
    "rating": 5,
    "type": "bug",
    "tool_key": "ads_protection",
    "page": "https://example.com/wm/ads-protection/dashboard",
    "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36"
}
r = requests.post("https://api.wemasy.nl/api/services/platforms/v1/support/tickets/store", headers=headers, json=data)
print(r.json())

Response Example

{
    "error": false,
    "message": "string",
    "data": {
        "id": 0,
        "ticket_number": "string",
        "channel_id": 0,
        "project_id": 0,
        "user_id": 0,
        "assigned_to": 0,
        "subject": "string",
        "message": "string",
        "status": "string",
        "priority": "string",
        "rating": 0,
        "type": "string",
        "tool_key": "string",
        "page": "string",
        "ip_address": "string",
        "user_agent": "string",
        "metadata": [],
        "migrated_from_id": 0,
        "created_at": "string",
        "updated_at": "string"
    }
}

Try It

Request Body Required

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